Custom
CRM
Development
for your business.
Stop forcing your processes into someone else's software. A bespoke CRM from Hamlet Digital is designed around the way your team actually manages contacts, leads, members or clients — with only the features you need.
No per-seat licensing. No enterprise complexity. Built for your team, not a hypothetical enterprise sales floor.
No feature bloat. No upselling to premium tiers. Your CRM does exactly what you need and nothing more.
Proper search, filtering, reporting and audit trails. Multiple users without version conflicts. Data that actually works for you.
One-off build cost from £5,000. No monthly per-seat fees. You own it outright.
Every feature is chosen by you, not imposed on you.
Contact Management
Customers, members, donors, volunteers — whatever your contacts are called. Custom fields, tags, notes, activity timelines and relationship mapping designed for your specific context.
Pipeline & Workflow
Sales pipelines, application processes, onboarding workflows — whatever stages your contacts move through. Automated status changes, reminders and notifications.
Reporting & Dashboards
At-a-glance dashboards showing the numbers that matter to your organisation. Export to CSV, scheduled reports, trend tracking — all built around your KPIs, not generic metrics.
Communications
Email your contacts directly from the CRM. Template-based emails, bulk sends, opt-in/opt-out management. Mailchimp integration if you prefer to keep your email marketing separate.
Payments & Billing
Stripe, PayPal or GoCardless Direct Debit built in. Invoice generation, subscription management, payment tracking. Everything linked to the contact record automatically.
User Roles & Permissions
Control who can see and do what. Admin, manager, read-only — or custom roles that match your team structure. Full audit trail of who changed what and when.
Your
process.
Your
CRM.
Your data.
Off-the-shelf CRMs are built for someone else.
Salesforce, HubSpot and Zoho are built for generic sales teams at scale. If your organisation manages members, volunteers, donors, tenants, participants or any other type of relationship — you'll spend more time fighting the tool than using it.
A custom CRM costs less than two years of Salesforce licensing for a small team — and you own it forever. No per-seat fees that multiply as you grow. No forced upgrades. No data held hostage.
- 01Custom fields, workflows and terminology that match your organisation exactly.
- 02One-off build cost. No monthly per-seat licensing that grows with your team.
- 03Your data stays on your servers. Full export, full ownership, no lock-in.
- 04Integrates with the tools you already use — Xero, Mailchimp, Stripe and more.
Frequently asked questions.
Why would I need a custom CRM instead of using Salesforce or HubSpot?
Off the shelf CRMs charge per user, per month, and you end up paying for features you do not use while missing the ones you actually need. A custom CRM is built around your workflow, not the other way around. No monthly per seat fees, no bloat.
Can you migrate data from our current CRM?
Yes. We will export your existing contacts, deals, and history and import them into your new system. We handle the mapping and cleanup so nothing gets lost in the transition.
How much does a custom CRM cost?
Most custom CRMs fall between £8,000 and £20,000 depending on complexity. You will get a fixed price quote after we scope your requirements with no surprises.
Ready to replace the spreadsheet?
Tell us how your team manages contacts today. We'll show you what a proper CRM could look like.